Network Timeout error!? NBA Mobile live
Is anyone else getting this error? I seem to be getting it a lot more often here recently and when I talk to tech support they're of NO help. I followed their steps and all they wanna do it's blame m...
Forum Discussion
I realize this is an old thread but the problem is as persistent as ever:
Using several different devices I get the Network Timeout message basically every few clicks, making the game absolutely unplayable. All of these devices are on a LAN (!) connection with high-speed internet behind it, so it's definitely not a network problem on my side. This is backed by the fact that I play several other online games from the same devices without any problems.
This makes it quite obvious that the EA servers cannot handle the number of requests - at least during European prime time.
So please EA take this issue seriously and do something about it. Thanks!
EA_Blueberry
Community Manager
Community ManagerWhat type of devices are you on and are you connected to a 2.4 or 5.0 WiFi channel?
I am on Android, and as I said I am on LAN (via an ethernet adapter which is connected to the micro USB of my Galaxy pad). This is the device I am using most, but the app crashes due to network timeout are completely independent of device. Also they are completely independent of the network I am using because my LAN is as stable as it gets. And I have to say that I do work in IT infrastructure for a job so I know what I'm doing in terms of network.
So it certainly isn't my network - I rather have the impression that it depends on the time I am playing. If I am playing during typical after work hours (like at 5-6 pm in CET timezone) or on weekends or holidays, the game is basically unplayable: Every pack opening or player swap in my lineup causes a network timeout. If I am playing outside typical prime time hours then there are almost no timeouts whatsoever (from the same devices that experience the timeouts during prime time).
This indicates for me that the problem is network or server load on EA's side. This might be more effort to fix, so a quicker fix could be to raise the threshold when a timeout occurs. I'd rather wait for the game to react than having to start anew because it crashed. In worst cases it even crashed during an event - means e.g. I spend 30 Warmup points to do Sharpshooter challenge and don't have the chance to finish it because the game crashes into a network timeout while my player is on the court...
- EA_Blueberry
Playing through an Ethernet adapter is something I would say most players aren't doing, do you get network timeouts when you play on WiFi or mobile data too?
Yes, it is completely independent of my device or connection I am using. It only depends on the time I am playing. Today I've played with no errors, last weekend (and other days) I had network timeouts every few clicks on all devices and all connections I have been playing on.
