NOT GAINING LIVE PASS POINTS AFTRER UPDATE

After the update, I can't earn the live pass points even after completing the objectives.

EA_Blueberry
5 years ago
@superdave701 wrote:

The problem has been fixed we just want our missing points. The problem started on your end. I would like to think ea would take our word for it and make it right. The game has enough problems we don't need to make them up.

Please contact our Support team via in-game for this request. The NBA LIVE Mobile team does not have any plans for a make-good related to this incident.

29 Replies

EA_Blueberry
Community Manager
5 years ago
Hey, everyone. Thank you to all that sent me your information via DM.

We'll need more info to help validate this. Can you let me know what specific objective you didn't receive points for (screenshot is helpful) and the EXACT TIME of when you completed the objective? Please let me know what time zone you're in.

Thank you!
wlim79833
5 years ago
It happens at around 18.30 PM in my time zone (Jakarta) it happens just after i completed an objective it didn't had the live points on it it usually does, after i restarted my phone the live point is displayed but I couldn't get it because i already completed the objectives
EA_Blueberry
Community Manager
5 years ago
@wlim79833 Can you let me know which specific objectives/events you did and the exact time you completed one? Please let me know what time-zone you're in. Thanks!
wlim79833
5 years ago
@EA_BlueberryDaily Objectives all of them, after i had installed the newest update the live points weren't displayed so about the time i played the earned edition event at 18:30 PM (my time zone was in Jakarta, Indonesia UTC+7) the daily objective which was play the live event 3 times was complete i didn't earn the live points just some emblems, afterwards i completed all of the daily objectives the points didn't show up either, after i restarted the phone the daily objectives did displayed the live points but somehow my points still didn't add up. I Installed the update on Thursday, 8th of April.
superdave701
5 years ago
The problem has been fixed we just want our missing points. The problem started on your end. I would like to think ea would take our word for it and make it right. The game has enough problems we don't need to make them up.
Unique_developer
Seasoned Rookie
5 years ago
@EA_Blueberry
How to direct message you ?
You mean discord server ?
EA_Blueberry
Community Manager
5 years ago
@superdave701 wrote:

The problem has been fixed we just want our missing points. The problem started on your end. I would like to think ea would take our word for it and make it right. The game has enough problems we don't need to make them up.

Please contact our Support team via in-game for this request. The NBA LIVE Mobile team does not have any plans for a make-good related to this incident.
CJRivera00
4 years ago
User ID [Removed - CM]

iPhone 12 Pro Max

not getting live credits either
EA_Blueberry
Community Manager
4 years ago
@CJRivera00

I am closing this discussion since it was related to a previous incident. Please create a new post and provide your device type like you did, but DO NOT post your User ID in public.

We'll alert this to the team. Do not hesitate to reach out to our Support teams for assistance with your LIVE Pass rewards by submitting a ticket in-game under Settings>Help.