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PrausNichols's avatar
PrausNichols
5 years ago
Solved

Purchase Failed

Please help @EA_Blueberry ! I've tried Apple support AND EA support through the (Contact Us) option with no luck, I need an expert! Product: NBA Live Mobile Platform: Apple iPhone 11 Pro Max Summa...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    @CaptainClappin93 


    This is a shot in the dark and can't guarantee it will work, but maybe refreshing app purchases can fix this. Can you try toggling in-app purchases off and back on?

    Enable In-App Purchase for iOS Device
    1. Go to device Settings.
    2. Tap Screen Time.
    3. Tap Content & Privacy Restrictions.
    4. Turn on Content & Privacy Restrictions.
    5. Tap iTunes & App Store Purchases.
    6. Tap In-app Purchases.
    7. Check Allow
CaptainClappin9's avatar
CaptainClappin9
4 years ago

With the debit card that is connected to my Apple ID. It works when I try to make an in-game purchase with other games such as Madden Mobile but no luck with NBA Live Mobile

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