Re: Live Pass Purchase not working

1. Also am having this issue
2. have restarted and confirmed purchase 

@IanHesler 

Are you still having trouble with this?

@birdthrush 

Are you able to verify this happens if you log into your account from a different device?

No I don’t have another device to test on

@birdthrush 

Ah, okay. I recommend contacting our Support team as early as possible so they're able to pull up your account to see if there is a reason why it's not showing up available for you. There is an option in game to contact them by going to Settings>Help/Customer Service. They can also be reached at Help.EA.com by selecting Contact Us at the top.

Will do

@birdthrush 

Thanks. Let us know what happens if you can. 👍

I have contact apple support already and tried restarting my iPhone and it charged me to my account and said purchase failed when I tried buying the live pass and apple support said to contact you so I can get my item.

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@Justinscoop08 wrote:
@EA_Blueberry I have tried to contact you like 1000 times and you guys always say that it is solved but it isn’t and I don’t have my live pass plus that I paid for. And my account did get charged the 30 dollars

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@Justinscoop08 

Can you swing me a case number in a direct message so we can verify why you're not being granted the Live Pass?

@Justinscoop08 

I see that the team responded to you 18 hours ago requesting you to follow up with them by resuming the case via in-game. Please go to Settings>Help in game and resume the case so they can follow up why it didn't show up for you when it was granted to your account.