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SteadySeven's avatar
SteadySeven
4 years ago

Rebirth Campaign will not read all my monthly masters

Hi again. This is getting so frustrating. It is like every second day I'm having issues. I spend a lot of money on this game. I cant go any farther on my rebirth Campaign it's saying I only have 3 MM...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago
@SteadySeven

If our Support team was not able to verify they were on the account I'm afraid we're not going to be able to provide them. You are more than welcome to reach out to them again to have a second look, but restoration is never guaranteed. They cannot accept screenshots of this nature as proof as we have logs of all transactions. On a second note, those screenshots could be anyone's account since it doesn't have any way to identify that progress is tied to a specific account. :\
MooseyDank's avatar
MooseyDank
4 years ago
@EA_Blueberry Can’t login in. I know there was an update again today. Not able to log in now
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @MooseyDank

    What type of device do you play on, what method do you use to login, and what is the error message?
    • MooseyDank's avatar
      MooseyDank
      4 years ago
      @EA_Blueberry It works alright now. It was telling me I had no linked account for about an hour and then worked again fine. Thanks for the reply
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        4 years ago
        @MooseyDank

        If you're on Apple, there was an outage for their services yesterday. Could have been related to that.

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