Seasoned Newcomer

Re: Store #Trending Pack Not Giving Minimum 94+ OVR

Hi, I also had the exact same issue. Bought two packs in the store, got a 93 Teague and a 93 Exum. Had enough trending tokens to complete the set, and got a 93 Exum there as well.

5 Replies

EA_Blueberry
Community Manager
6 years ago
Hey, all.

Team is looking into it! We passed along the information some of you sent me in a private message to help our team out. We'll provide an update here as soon as we can, thanks for your help.
EA_Blueberry
Community Manager
6 years ago
*UPDATE*

This should now be fixed for packs going forward.

The team is looking into helping those previously impacted with incorrect content. Will update as soon as we have more info - Thank you for your patience.
EA_Blueberry
Community Manager
6 years ago
*UPDATE*

Make-goods went out for those that did not receive the correct content in the packs prior to the fix. If you were impacted by this and did not receive the make-good, please contact our Support team at your earliest convenience by going in-game to Settings>Help>Create a case and select Missing Content as your category.

Thank you for your patience while the team addressed this and our apologies for any confusion.
BryantGHLy
6 years ago
I just bought the trending pack recently and only got a 93 overall. I have created a case for missing content. Is there anything I could do to speed up the process?
EA_Blueberry
Community Manager
6 years ago
@BryantGHLy

Were you able to get in touch with an Advisor via Live-Chat or Phone? They should be able to take care of this for you in short time. I've seen players submit bug reports which sends it to the Dev team and you won't get a response, so I want to make sure that wasn't done in case you selected that category (it states you won't get a response but some players miss that text)