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EA_Claus's avatar
EA_Claus
Icon for Community Manager rankCommunity Manager
6 months ago

Re: Unable to login

Hello SamTheChamp05​,

Have you tried using other methods available to link your account, besides Facebook? Your progress might have been linked to a different method. 

I can also share with you our guide on how to recover a linked account. Please follow all the steps: 

  1. Check for app updates and install any that are available.
  2. Restart your device.
  3. Log out and log back in to your game.
  4. Try logging in to your account on another device if you have one.
  5. Uninstall and reinstall your game. NOTE: Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
  6. If you linked your game to Google Play or Game Center, go into your device’s settings and remove your account, then launch the game and log in again manually.
  7. Update your Facebook Password, then uninstall and reinstall the Facebook application on your device, if you use it.
  8. Try using a different network and confirm if the error persists.

 

Let us know how it goes!

1 Reply

  • SamTheChamp05's avatar
    SamTheChamp05
    New Novice
    6 months ago

    Yes, I've checked the Guide already and I've tried all the steps but it didn't work. So I thought maybe I'll text over here and ask you guys, please help me with this

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