EA_Claus
Community Manager
6 months agoRe: Unable to login
Hello SamTheChamp05,
Have you tried using other methods available to link your account, besides Facebook? Your progress might have been linked to a different method.
I can also share with you our guide on how to recover a linked account. Please follow all the steps:
- Check for app updates and install any that are available.
- Restart your device.
- Log out and log back in to your game.
- Try logging in to your account on another device if you have one.
- Uninstall and reinstall your game. NOTE: Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
- If you linked your game to Google Play or Game Center, go into your device’s settings and remove your account, then launch the game and log in again manually.
- Update your Facebook Password, then uninstall and reinstall the Facebook application on your device, if you use it.
- Try using a different network and confirm if the error persists.
Let us know how it goes!