show down many players purposely leave game expired

I played my quarter in show down and actually won by 2 points (14-12). Then waited for my opponent to finish his/her turn. A few minutes later results came back and to only showed a one point difference (14-13) but said i lost because time expired. Thought was error, so took a picture before logging out then coming back on. Only to realize that the result had been removed. Took a picture of that as well. Why is this happening. Also last i finished for the 1st time in top 300 but didn't recieve an 80 ovr show down player as stated in your show down rules. 

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@pgrated2 wrote:

I played my quarter in show down and actually won by 2 points (14-12). Then waited for my opponent to finish his/her turn. A few minutes later results came back and to only showed a one point difference (14-13) but said i lost because time expired. Thought was error, so took a picture before logging out then coming back on. Only to realize that the result had been removed. Took a picture of that as well. Why is this happening. Also last i finished for the 1st time in top 300 but didn't recieve an 80 ovr show down player as stated in your show down rules. 

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I facing this issue for more than 1 week 

The same issue also happened to me in the last two showdown seasons. Basically I played my turn and was winning in those matches (i.e. winning 17 to 11 or 19 to 4). But when the opponents let theirs expired, I was resulted in a loss and given just little fan reward instead of the amount that I would normally get for a win. Attached are some of the screenshots for the results of those matches.

Please fix this issue ASAP otherwise it will be unfair to all of us who plays our turns.

@YML5354 

We'll get this raised up to the team and see why it's displaying it as a loss. We'll get back to you as soon as we hear back with more info, thanks for the heads up!

Has this issue been resolved?  I'm having same problem. 

@Millertime101781 

Can you Private Message me the following so we can pass account examples to the QA team? Any help you can lend will go a long way, thanks!

• Device type
• Device software version
• NBA Live User ID: https://help.ea.com/en-us/help/nba-live/nba-mobile/find-your-nba-live-mobile-user-id/
• NBA Live Mobile software version

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@EA_Blueberry wrote:

@Millertime101781 

Can you Private Message me the following so we can pass account examples to the QA team? Any help you can lend will go a long way, thanks!

• Device type
• Device software version
• NBA Live User ID: https://help.ea.com/en-us/help/nba-live/nba-mobile/find-your-nba-live-mobile-user-id/
• NBA Live Mobile software version

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@YML5354 

We could use an account example that is being impacted for the team. Can you send me the info above in a private message so we can forward it to the QA team?

Hello

I was using an IOS device when I had this issue. The IOS (iPadOS) version is 11.3.1 (15E302). This doesn’t seem to occur with Android device. NBA Live Mobile software version is 4.1.10.

Why would your QA team need my user ID? Have your team even tried to reproduce the issue themselves? I believe this issue is pretty consistent and it is not one of those bugs that happens sporadically. If they spend some times trying, they should see the problem. 

Once again this issue has just happened 2 times today while I was playing showdown and caused me losing my hero points, fan rewards, etc. So please stop dragging as this had been reported for over 5 - 6 months and get it fixed before this season is over. Thx.