Product: NBA Live MobilePlatform:Android PhoneSummarize your bug #Trending pack not giving out minimum 94+ OVR #Trending Player.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Buy the pack.What happens when the bug occurs? See attachmentWhat do you expect to see? See attachmentProduct: NBA Live MobilePlatform:Android PhoneSummarize your bug Paid 1000 game cash for #Trending Pack: ended up with another (that makes 5 now) 93 OVR J. Clarkson. #Trending Pack currently states a 94+ OVR #Trending Player included in purchase. No bueno!How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Buy the Store #Trending pack for 1000 cashWhat happens when the bug occurs? Read aboveWhat do you expect to see? Read above

*UPDATE*Make-goods went out for those that did not receive the correct content in the packs prior to the fix. If you were impacted by this and did not receive the make-good, please contact our Support team at your earliest convenience by going in-game to Settings>Help>Create a case and select Missing Content as your category.Thank you for your patience while the team addressed this and our apologies for any confusion.

cldixon171

6 years ago

Solved

Store #Trending Pack Not Giving Minimum 94+ OVR

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug #Trending pack not giving out minimum 94+ OVR #Trending Player.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy the pack.
What happens when the bug occurs? See attachment
What do you expect to see? See attachment

‌

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Paid 1000 game cash for #Trending Pack: ended up with another (that makes 5 now) 93 OVR J. Clarkson. #Trending Pack currently states a 94+ OVR #Trending Player included in purchase. No bueno!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy the Store #Trending pack for 1000 cash
What happens when the bug occurs? Read above
What do you expect to see? Read above

‌

EA_Blueberry
6 years ago
*UPDATE*

Make-goods went out for those that did not receive the correct content in the packs prior to the fix. If you were impacted by this and did not receive the make-good, please contact our Support team at your earliest convenience by going in-game to Settings>Help>Create a case and select Missing Content as your category.

Thank you for your patience while the team addressed this and our apologies for any confusion.

10 Replies

massytoury
6 years ago
I bought the trending pack with 1000 bucks and it says guaranteed 94ovr+ in the description but when I opened the pack I got a 93ovr Jordan Clarkson. Can I get a refund of my 1000 bucks or a new pack?

I hope this doesn’t cause problems for anyone in the future.
EA_Blueberry
Community Manager
6 years ago
@cldixon171 @massytoury

Can you both PRIVATE MESSAGE ME your NBA Live User IDs so I can pass it along over to the NBA Live Mobile team to verify this? We'll want to get this looked into as quickly as possible if it's not granting you the correct items.
theking3266
6 years ago
@EA_Blueberry Hi
I've had the exact same issue, I bought the trending pack and got a 93 overall Jeff Teague, may I receive a refund?
cldixon171
6 years ago
@EA_Blueberry I don't know how to private message you. I clicked your name, and it says you are offline.
PapaLinguin1
Seasoned Newcomer
6 years ago
Hi, I also had the exact same issue. Bought two packs in the store, got a 93 Teague and a 93 Exum. Had enough trending tokens to complete the set, and got a 93 Exum there as well.
EA_Blueberry
Community Manager
6 years ago
Hey, all.

Team is looking into it! We passed along the information some of you sent me in a private message to help our team out. We'll provide an update here as soon as we can, thanks for your help.
EA_Blueberry
Community Manager
6 years ago
*UPDATE*

This should now be fixed for packs going forward.

The team is looking into helping those previously impacted with incorrect content. Will update as soon as we have more info - Thank you for your patience.
EA_Blueberry
Community Manager
6 years ago
*UPDATE*

Make-goods went out for those that did not receive the correct content in the packs prior to the fix. If you were impacted by this and did not receive the make-good, please contact our Support team at your earliest convenience by going in-game to Settings>Help>Create a case and select Missing Content as your category.

Thank you for your patience while the team addressed this and our apologies for any confusion.
BryantGHLy
6 years ago
I just bought the trending pack recently and only got a 93 overall. I have created a case for missing content. Is there anything I could do to speed up the process?
EA_Blueberry
Community Manager
6 years ago
@BryantGHLy

Were you able to get in touch with an Advisor via Live-Chat or Phone? They should be able to take care of this for you in short time. I've seen players submit bug reports which sends it to the Dev team and you won't get a response, so I want to make sure that wasn't done in case you selected that category (it states you won't get a response but some players miss that text)