Stuck On Warming Up Screen
Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug Ive noticed that users, including myself, are stuck on the "Warming Up" screen. No one that I know of has been able to bypass it. Everytime I try to enter a game in any mode or event, I always get the "Warming Up" screen. I have tried uninstalling the app about 15 times now and it brings the same issue. This might be an issue across android and ios. I also factory reset my phone and restarted it, nothing. I cleared my safari history and cache, NOTHING. Haven't been able to play the game for 2 days now. Please fix this ASAP.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You cannot really find it, it is sudden and happens when you only enter a game. Once you find it though, it messes up your entire game.
What happens when the bug occurs? The screen is stuck on "Warming Up" and does not let me play the actual game.
What do you expect to see? I expect to be loaded into my game but I can't.
Many other users are starting to face this problem and it is really frustrating as no one seems to care. It would help if this could be addressed as it is literally "game-breaking".
Hey, NBA LIVE Mobile players.
I just came back from the weekend and can confirm the team pushed out a fix yesterday for this. I recommend restarting your device and then re-launch the game to see if you're still experiencing this. If so, please let us know!
We apologize for the impact it may have had on your time during any of the promotions and greatly appreciated your patience on this. Also a shoutout to everyone that was able to send me the details I requested via direct message when asked so we can get the push out faster.
Good luck on the courts!
