The Game Crashes and goes to the Lock Screen
My mobile is an Asus with a version of 7.1.1, when I download the game, and I touch it, It doesn't work and it goes to the lock screen. I tried rebooting my phone, uninstall and install, and nothing...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerCan you link me the specific Asus device you have? I'm concerned it's not meeting the minimum system requirements to run the game. We have some extra steps below that might help you get in, but if it's locking at the screen it could be due to low memory on the device (struggling to run the app) or simply not meeting system requirements.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
I tried doing the instructions of the link, but nothing.
- EA_Blueberry
Have you been able to play the game before or has it always done this? When I looked up that model I was seeing some devices with lower specifications. What is the exact phone type that you have? Are you sure your Android device doesn't have a software update?
Yes, I played the game before. I checked for updates, and it says there's nothing.
I don't understand about the exact phone type.
- EA_Blueberry
As an example, is it a Samsung Galaxy 10? Under your device's settings it should tell you the exact model type.
