Forum Discussion

JohnPatrick528's avatar
JohnPatrick528
6 years ago

The Game Crashes and goes to the Lock Screen

My mobile is an Asus with a version of 7.1.1, when I download the game, and I touch it, It doesn't work and it goes to the lock screen. I tried rebooting my phone, uninstall and install, and nothing...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@JohnPatrick528 

Can you link me the specific Asus device you have? I'm concerned it's not meeting the minimum system requirements to run the game. We have some extra steps below that might help you get in, but if it's locking at the screen it could be due to low memory on the device (struggling to run the app) or simply not meeting system requirements.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Dhruvsaranmehra's avatar
Dhruvsaranmehra
6 years ago

I had initially reinstalled the NBA Live Mobile game hoping the ads would work but now the game itself will not go beyond the loading screen with the orange loading animation. I have tried to log in from both Google and Facebook IDs but the result is the same it just takes me back to my phone homescreen. In other words I cannot play the game. I sure as hell do not want to lose progress. Please help me out.

I am using the One Plus 6t

    • Dhruvsaranmehra's avatar
      Dhruvsaranmehra
      6 years ago
      @EA_Blueberry Nope, still out, I can get in through the guest option but obviously I've lost all my progress as I've to creat a guest account, it's not my account which I've been using. Please sort this out, it's been over a day now. It goes till the orange loding animation and then sends me back to my phone homescreen.
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @Dhruvsaranmehra 

        It sounds like it could be account based if the steps we've tried here aren't getting you in. Our forum staff can't make any account changes nor assist in account recovery, so please get in touch with our Support team as early as possible so they can get you back on the courts. They can be reached via the links below and we apologize for any trouble it's been causing you. 

        EA Help on Twitter

        https://twitter.com/EAHelp

        Live-Support

        https://help.ea.com/en/contact-us/

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