The Game Crashes and goes to the Lock Screen
My mobile is an Asus with a version of 7.1.1, when I download the game, and I touch it, It doesn't work and it goes to the lock screen. I tried rebooting my phone, uninstall and install, and nothing...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerAre you able to get in after performing all of the steps in this help article?
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
@EA_Blueberry Nope, still out, I can get in through the guest option but obviously I've lost all my progress as I've to creat a guest account, it's not my account which I've been using. Please sort this out, it's been over a day now. It goes till the orange loding animation and then sends me back to my phone homescreen.
- EA_Blueberry
It sounds like it could be account based if the steps we've tried here aren't getting you in. Our forum staff can't make any account changes nor assist in account recovery, so please get in touch with our Support team as early as possible so they can get you back on the courts. They can be reached via the links below and we apologize for any trouble it's been causing you.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support- @EA_Blueberry This is what I did, got no reply.
- EA_Blueberry
Hmm...perhaps it may have been accidentally closed, I've seen those unfortunately happen in very rare cases. Are you able to resume the case at our Help site if you try reaching out to them again?
Our Twitter team can also respond to requests at EA Help.
