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Anonymous's avatar
Anonymous
10 years ago
Solved

Touchscreen not responding after upgrading Moto G 2nd Ed to Android 6

I'm having the same issue on both NBA Live and Madden Mobile.

After upgrading my Moto G 2nd Edition (aka 2014) to Marshmallow/android 6, neither app responds to any taps after loading.

It says "tap here to play" and I hear the music.

Initially I could get to the live event maps in both games, but couldn't pan around. Now I can't even get past the first screen.

I've cleared my cache the easy way, uninstalled/reinstalled, and even cleared my cache partition, but nothing's working!

Sounds like others are having the same issue. See Madden mobile forums here:

http://answers.ea.com/t5/Madden-NFL-Mobile/MADDEN-MOBILE-NOT-WORKING-ANDROID-6/td-p/5184752/jump-to/first-unread-message

http://answers.ea.com/t5/Madden-NFL-Mobile/Madden-mobile-stuck-on-first-screen-after-marshmallow-upgrade/td-p/5203370/jump-to/first-unread-message

FIFA users are having the same issue:

http://answers.ea.com/t5/Technical-Issues/Touch-not-registering/m-p/5182310#U5182310

  • Hi @theberle,

    I wanted to acknowledge to you that we are aware of this issue and that it has been forwarded to our studios for investigation. Since there are many threads on the subject, and this affects multiple games, I won't be able to offer status updates directly. Please look out for fixes to this issue in the games themselves.

    Thanks again for bringing this to our attention.. 🙂

5 Replies

  • Hi @theberle,

    I wanted to acknowledge to you that we are aware of this issue and that it has been forwarded to our studios for investigation. Since there are many threads on the subject, and this affects multiple games, I won't be able to offer status updates directly. Please look out for fixes to this issue in the games themselves.

    Thanks again for bringing this to our attention.. 🙂

  • Anonymous's avatar
    Anonymous
    10 years ago

    Unforttunaly EA_Tom, we have the same issue after 1 month, there is some answer to this bug in android 6.0?

    <marquee> this is sad</marquee>

  • Anonymous's avatar
    Anonymous
    9 years ago

    We are already in August, and the problem remains.

  • Anonymous's avatar
    Anonymous
    9 years ago

    We have same problem after year. EA where are you?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Nothing yet, same problem here...

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