Forum Discussion

krushmob's avatar
krushmob
4 years ago
Solved

Unable to login NBA Mobile Via Facebook

Product: NBA Live Mobile Platform:Android Phone Summarize your bug When trying to login you get a fb reply "NBA live app feature in developmental mode try again" also I looked at my fb settings to ...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    *UPDATE*

    Facebook login issues may arise from time to time. We are going to close down this thread as it was related to a specific incident in time.

    If you experience Facebook login issues again please check our Technical Issues and Bug Reporting forum for an existing post before submitting a new one. 

    We recommend these troubleshooting steps below before replying to the thread. Please confirm you've attempted these steps, error message, and what type of device you play on is some valuable info the team could use for these type of reports.

    Android Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

    iOS Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

    Hi, @krushmob 

    We're seeing players get access to the game now. Can you try restarting your device and then use the Facebook login option when you load into the game?

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago
Marked as solution for visibility purposes 

Hi all,

Thanks for getting in touch and flagging this.

We're looking into this and will let you know when we have more news on how that's going.

- EA_Lanna

  • Lester_Zap's avatar
    Lester_Zap
    4 years ago
    @EA_Lanna Thanks Lanna. I hope you could fix this ASAP. By the way, do you have an ETA of when will this be resolved?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @EA_Lanna wrote:
    Marked as solution for visibility purposes 

    Hi all,

    Thanks for getting in touch and flagging this.

    We're looking into this and will let you know when we have more news on how that's going.

    - EA_Lanna

    Thank you for your continued patience on this. We are working with Facebook to get this addressed and you all back on the courts as quickly as possible. We'll update this post when we can confirm it's been fully resolved. 

    • undeheker's avatar
      undeheker
      4 years ago
      @EA_Blueberry could you please give us an approximate time when this will be resolved? cause i spent money on the current event

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