Forum Discussion

yxk98ams4ofs's avatar
yxk98ams4ofs
Rising Newcomer
2 months ago

Unknown error at login

i can't log in because of the unknown error and i've tried everything i needed to do and also reached out to the contact or lack thereof. do i really need to wait 7-8 days (based on other forums) just to get back on playing?

[Title changed for clarity. EA_Claus]

6 Replies

  • Unknown error when I try to log in with Game Center. I tried everything, someone got some solutions or we just need to wait ?

  • kentucky616's avatar
    kentucky616
    Newcomer
    30 days ago

    I'm having the same problem and I'm trying to contact them and I ended up here after reading your thing id say our best bet is to wait I'll keep trying but if  you should try n contact em too and if I get a answer soon I'll write you back n let you know what they say if I can get a quickvanswer lol

  • n8n6o90a3f1p's avatar
    n8n6o90a3f1p
    Rising Newcomer
    30 days ago

    So I just connected my phone to another WiFi back to the game and now is working on my WiFi as well, try it I think it will work for you as well.

  • 1tzyv9sd0oy5's avatar
    1tzyv9sd0oy5
    Rising Rookie
    29 days ago

    I can't log on to my account.Please Fix this because there is no reason for this to happen to me since I only duela SD

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hey everyone, 

    I moved together some of your reports of an Unknown error while logging in.

    Please let's start following our guide for troubleshooting iOS and Android devices. 

    Please also check our guide to recover your mobile account, and follow all the steps in there:

    - Check for app updates and install any that are available.
    - Restart your device.
    - Log out and log back in to your game.
    - Try logging in to your account on another device if you have one.
    - Uninstall and reinstall your game. Only do this if you’ve backed up your game to a linked account, or you could lose all your game data permanently.
    - If you linked your game to Google Play or Game Center, go into your device’s settings and remove your account, then launch the game and log in again manually.

    It would help us isolate this issue if you could try logging in again using a different connection and a different mobile device. Please do this if you can. 

    We appreciate your patience with these errors and hope you'll be able to log in again soon after following our troubleshooting steps. 

  • Every time I try to open the game it says oops unknown error.  I have restarted my iPad several times.  I have uninstalled the nba mobile and reinstalled it.  Same thing.  Can’t get into the game at all.

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