Forum Discussion

ANTITEXNH's avatar
12 days ago
Solved

Unknown error

Product: NBA Live Mobile

Platform: Android Phone

Device type: Xiaomi Redmi Note 12

Summarize your bug: Unknown error while logging in 

How often does the bug occur? Every time (100%)

Steps: How can we find the bug ourselves? Open game.

What happens when the bug occurs? Game doesn't start.

What do you expect to see? Game finally opening.

Another player from my league said the same thing so check if our current league opponents are cheaters. 

  • Hey folks, 

    We're seeing this should be recovering now.

    Please try logging back in next time you get a chance to check and let us know how things look!

10 Replies

  • Spyrouman's avatar
    Spyrouman
    Seasoned Traveler
    12 days ago

    The game kicked me out 90 minutes ago due to Content update, but ever since I also get the Uknown Error screen.

  • Spyrouman's avatar
    Spyrouman
    Seasoned Traveler
    12 days ago

    The content update is through, but I can't login using Google Play account. I logged in as guest and the game works. I think that the game is getting hacked every 6 weeks. It's annoying. Some of us have been playing since 2018 or earlier without facing such issues. 

  • Game starts ONLY with a new account. Any played before guest login gets Unknown Error.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hi everyone, 

    We appreciate you reaching out to us about this. We are currently looking into the reports of login issues with NBA Live Mobile. 

    We will follow up here once we've got any updates to share. 

    Thanks for bearing with us while we're looking into this!

  • sb5u6aa2fixa's avatar
    sb5u6aa2fixa
    Seasoned Newcomer
    12 days ago

    Why do I always get a notification that an error has occurred when I want to log in to my account?

    Please why? I never used any cheat or other tools and why I can't login?

    Please fix it fast I have collected a lot of players and it's been quite a while !!!!!!!!

  • 1ordrwihsz9x's avatar
    1ordrwihsz9x
    Seasoned Newcomer
    12 days ago

    Thanks Kent, I am experiencing it too. I went to the chat support and they directed me to this forum. Hope you can fix it permanently as this happened twice now for me in a span of 3 months.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey folks, 

    We're seeing this should be recovering now.

    Please try logging back in next time you get a chance to check and let us know how things look!

  • sb5u6aa2fixa's avatar
    sb5u6aa2fixa
    Seasoned Newcomer
    12 days ago

    Yes it's back again, which is pretty cool because this problem was solved quickly. 

  • LT4VT's avatar
    LT4VT
    Seasoned Adventurer
    11 days ago

    I’m back in.  Thanks for the quick response!  

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