“Continue solo” has never worked

Question

Product: NHL 23Platform:Xbox Series XWhat is your gamertag/PSN ID? E46xMADDOGGINHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? At the end of a threes eliminator match, while waiting for other players to ready up, click the right stick in to “continue solo”What happens when the bug occurs? Essentially nothing happens, it doesn’t let you continue solo, it basically just makes you wait for the players from the previous match to ready up and then it keeps you with the same team instead of letting me “continue solo”What do you expect to see? I expect it to put me into a new matchmaking screen where I can continue solo without the players from the previous match Was the issue in online or offline mode? OnlineInsert Game Mode or Feature here Eashl threes eliminator What time did you see the bug? (HH:MM AM/PM) 12:00 pmWhat is your time zone? PLT - GMT + 5:00EASHL issues? Please insert your Club Region. East southeast What is your game language? English‌Try the recreation steps. I will try to upload a photo at a later date.&nbsp;

ea_aljo · Answer

Hello,&nbsp;@MDOGGIN17&nbsp;

Thank you for these details. I'll pass them on to the team. If you can get video of this, that will help. Thanks!

ea_aljo · Answer

Hello,&nbsp;@MDOGGIN17&nbsp;

It's also possible that your previous teammates are searching for a new game at the same time as you and matchmaking is still putting you together. So, while you're continuing solo, they are also searching and the matchmaking is putting you together again.
Is this happening with every Threes Eliminator match you play and then continue solo?

mdoggin17 · Answer

Hey EA_Aljo,&nbsp;Thanks for the quick reply.It's really not an issue of ending up on the same team as the players before, I realize that can happen since we may all be looking for a game at the same time.It's more of the issue that if I select "continue solo" nothing really happens. It just sits there and doesn't send me to a matchmaking screen. In fact, it doesn't do anything, it will just make me watch the post-game countdown timer on the screen that shows each player's status of either "ready" or "not ready." until I quit the game entirely. It just sits there and says, "waiting for players".I recorded the whole thing just to be sure I had it right, the video is about 3 minutes long but hopefully I can upload it here to show you, if not I will upload it to youtube and send a link.Although, it should be very easy to recreate by doing the recreation steps in my post.

mdoggin17 · Answer

Here is a link to the video I recorded. It remained on that screen for about 15 minutes after the video ends, only when my controller turned off it prompted me to tell me that my controller

https://youtu.be/OJ5WBR3CdXw

turned off and when I turned it back on it was at the screen in the attached image.