Ability(ies) not triggering

Product: NHL 23
Platform:PlayStation 5
What is your gamertag/PSN ID? NoBetterName
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play BAP as a Goalie. This issue may be random, because it worked the first time, but not since.
What happens when the bug occurs? "The Journey Begins" X-Factor ability does not trigger. I played a few games in BAP to get used to the sliders and any changes that may have been made to the gameplay. About halfway through the season (maybe 10 games played for me, as backup), the ability "The Journey Begins" triggered, as I had started my first NHL career. Cool. Once I settled on a slider-set I liked, (which was later destroyed by your patch on October 19) I started over from the beginning. In my new "second" career, "The Journey Begins" did not trigger. But I hated playing for the team that drafted me the second time, so I started over again after about 10 or 12 games played. In my third go-round, I have now completed my first season with New Jersey, and have started pre-season in my second season, and "The Journey Begins" has still not triggered.
What do you expect to see? Abilities triggering when they're supposed to; especially since other abilities are dependent upon this one.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here BAP Goalie
What time did you see the bug? (HH:MM AM/PM) It worked on the first playthrough, but not since.
What is your time zone? ECT - GMT + 1:00
EASHL issues? Please insert your Club Region.
What is your game language? English

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See attached screenshot.

(Also, notice that "Dialed In" is achieved, but this ability has also not yet triggered. Is this because the conditions are "by the end of the season", and it will trigger at the conclusion of the season? Or is it meant to trigger the moment you achieve a 2,000 Teammate score?)