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MVP4L1FE37
3 years ago
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Can’t buy packs or points in hut

Why can’t I buy points in the store??!!  It’s been like 2 hours and it either gives an error message or says try later.  I even bought gift cards and I can’t redeem them!!!

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Insulint41 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know if this helps or not.

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Why can’t I buy points in the store??!!  It’s been like 2 hours and it either gives an error message or says try later.  I even bought gift cards and I can’t redeem them!!!

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Why can’t I buy points in the store??!!  It’s been like 2 hours and it either gives an error message or says try later.  I even bought gift cards and I can’t redeem them!!!

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Can’t buy packs or points in hut","moderationData":{"__ref":"ModerationData:moderation_data:9478575"},"body":"

Hi there, @AlanWhiteDude 

\n\n

What is happening when you try to buy points or packs?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"95","kudosSumWeight":0,"postTime":"2023-07-28T13:59:22.414-07:00","lastPublishTime":"2023-07-28T13:59:22.414-07:00","metrics":{"__typename":"MessageMetrics","views":1254},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-23-en/message:9478564/message:9478575","repliesCount":3,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"216","rawBody":"

Hi there, @AlanWhiteDude 

\n\n

What is happening when you try to buy points or packs?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9478575_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:2183862":{"__typename":"User","id":"user:2183862","uid":2183862,"login":"Dougief123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-10-22T11:14:22.620-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2183862"},"AcceptedSolutionMessage:message:9478569":{"__typename":"AcceptedSolutionMessage","uid":9478569,"id":"message:9478569","revisionNum":1,"author":{"__ref":"User:user:35"},"readOnly":false,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-23-en"},"parent":{"__ref":"ForumReplyMessage:message:9478568"},"conversation":{"__ref":"Conversation:conversation:9478564"},"subject":"Re: Can’t buy packs or points in hut","moderationData":{"__ref":"ModerationData:moderation_data:9478569"},"body":"

@Insulint41 

\n\n

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to \"Network\", then \"Advanced Network Settings\"
Click on \"Alternate MAC Address\", and then click \"Clear\"

\n

Let me know if this helps or not.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2023-01-06T10:49:22.825-08:00","lastPublishTime":"2023-01-06T10:49:22.825-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3973},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-23-en/message:9478564/message:9478569","customFields":[],"editFrozen":false,"body@stringLength":"409","rawBody":"

@Insulint41 

\n\n

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to \"Network\", then \"Advanced Network Settings\"
Click on \"Alternate MAC Address\", and then click \"Clear\"

\n

Let me know if this helps or not.

","kudosSumWeight":6,"repliesCount":12,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9478569_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:9478576":{"__typename":"ModerationData","id":"moderation_data:9478576","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9478576":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2183862"},"id":"message:9478576","revisionNum":1,"uid":9478576,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-23-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:9478569"},"conversation":{"__ref":"Conversation:conversation:9478564"},"subject":"Re: Can’t buy packs or points in hut","moderationData":{"__ref":"ModerationData:moderation_data:9478576"},"body":"

Hi I have tried cleaning MAC address and it's still saying storage error on the buying points , I am on xbox x ? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":0,"postTime":"2023-10-22T11:16:32.209-07:00","lastPublishTime":"2023-10-22T11:16:32.209-07:00","metrics":{"__typename":"MessageMetrics","views":1050},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-23-en/message:9478564/message:9478576","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"125","rawBody":"

Hi I have tried cleaning MAC address and it's still saying storage error on the buying points , I am on xbox x ? 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9478576_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:9478577":{"__typename":"ModerationData","id":"moderation_data:9478577","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9478577":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:35"},"id":"message:9478577","revisionNum":1,"uid":9478577,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-23-en"},"parent":{"__ref":"ForumReplyMessage:message:9478576"},"conversation":{"__ref":"Conversation:conversation:9478564"},"subject":"Re: Can’t buy packs or points in hut","moderationData":{"__ref":"ModerationData:moderation_data:9478577"},"body":"

@Dougief123 

\n\n

Can you get me a screenshot of the error message?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"72","kudosSumWeight":0,"postTime":"2023-10-22T12:12:25.078-07:00","lastPublishTime":"2023-10-22T12:12:25.078-07:00","metrics":{"__typename":"MessageMetrics","views":1045},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-23-en/message:9478564/message:9478577","repliesCount":1,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"195","rawBody":"

@Dougief123 

\n\n

Can you get me a screenshot of the error message?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9478577_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:2690891":{"__typename":"User","id":"user:2690891","uid":2690891,"login":"oilman09","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-09-12T10:36:55.784-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2690891"},"ModerationData:moderation_data:9478578":{"__typename":"ModerationData","id":"moderation_data:9478578","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9478578":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2690891"},"id":"message:9478578","revisionNum":1,"uid":9478578,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-23-en"},"parent":{"__ref":"ForumReplyMessage:message:9478577"},"conversation":{"__ref":"Conversation:conversation:9478564"},"subject":"Re: Can’t buy packs or points in hut","moderationData":{"__ref":"ModerationData:moderation_data:9478578"},"body":"

Trying to buy points. 
states 

STORE ERROR 

There are no packs to display at this time 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"112","kudosSumWeight":0,"postTime":"2023-11-20T16:10:36.346-08:00","lastPublishTime":"2023-11-20T16:10:36.346-08:00","metrics":{"__typename":"MessageMetrics","views":902},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-23-en/message:9478564/message:9478578","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"131","rawBody":"

Trying to buy points. 
states 

STORE ERROR 

There are no packs to display at this time 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9478578_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:2712154":{"__typename":"User","id":"user:2712154","uid":2712154,"login":"snypereye19","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-03-14T18:28:04.020-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2712154"},"ForumReplyMessage:message:9478565":{"__typename":"ForumReplyMessage","uid":9478565,"id":"message:9478565","revisionNum":1,"author":{"__ref":"User:user:35"},"readOnly":false},"ModerationData:moderation_data:9478579":{"__typename":"ModerationData","id":"moderation_data:9478579","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9478579":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2712154"},"id":"message:9478579","revisionNum":1,"uid":9478579,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-23-en"},"parent":{"__ref":"ForumReplyMessage:message:9478565"},"conversation":{"__ref":"Conversation:conversation:9478564"},"subject":"Re: Can’t buy packs or points in hut","moderationData":{"__ref":"ModerationData:moderation_data:9478579"},"body":"

Hi i cant buy anything at the store i press x to go to store and i get a message saying store error o packs to display at this time

its been 3 days already

i hard reset my xbox one x 

i went into network settings advanced settings and clear. Still nothing. 
i really wanted to take advantage if the xfactor packs that came out

thanks

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-11-20T17:45:47.975-08:00","lastPublishTime":"2023-11-20T17:45:47.975-08:00","metrics":{"__typename":"MessageMetrics","views":885},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-23-en/message:9478564/message:9478579","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"379","rawBody":"

Hi i cant buy anything at the store i press x to go to store and i get a message saying store error o packs to display at this time

its been 3 days already

i hard reset my xbox one x 

i went into network settings advanced settings and clear. Still nothing. 
i really wanted to take advantage if the xfactor packs that came out

thanks

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Same here. Tried both solution and it did not work.

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Same here. Tried both solution and it did not work.

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@Serseth36 

\n\n

We're currently investigating this issue. You should be able to go to xbox.com in a web browser to purchase them.

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@Serseth36 

\n\n

We're currently investigating this issue. You should be able to go to xbox.com in a web browser to purchase them.

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Having the same issue, I keep getting the Store Error when I try and buy points. I tried the power cycle, clearing the MAC address and restarting my modem. Any other suggestions?

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Having the same issue, I keep getting the Store Error when I try and buy points. I tried the power cycle, clearing the MAC address and restarting my modem. Any other suggestions?

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I’ve done both steps and still have the same issue.  Store error. Xbox series x

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I’ve done both steps and still have the same issue.  Store error. Xbox series x

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Hi there, @quikmann 

\n\n

This is an issue we're aware of and working to resolve. Thanks!

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Hi there, @quikmann 

\n\n

This is an issue we're aware of and working to resolve. Thanks!

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