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jalilbaliseh's avatar
jalilbaliseh
3 years ago
Solved

Can’t load into EASHL game

I can’t load into an EASHL. We load into the pre game lobby with the other team and it just loads until a get a message that says error or not enough players in the lobby. I can play a drop in no pro...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hey, everyone. We're still looking for video on this to help with the investigation. If anyone has any, please post it. Thanks!

    ***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY***

ctgijoe's avatar
ctgijoe
Seasoned Novice
3 years ago

I have this problem every day in drop-in games: Others join the matchmaking dressing room, but the search engine doesn't look for matches. If I'm the room leader, when I try to cancel the search, everyone is stuck and we have to restart the whole game.  Anyone else have this issue?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    If any of you are on Xbox, try this -

    Clear persistent storage -

    • Press the Guide button on your controller
    • Go to Settings > Devices & connections > Blu-ray > Persistent storage
    • Hit Clear Persistent Storage

    Also, Clear your alternate MAC address with these steps -

    • Go to your Xbox Settings
    • Go to "Network", then "Advanced Network Settings"
    • Click on "Alternate MAC Address", and then click "Clear"

    Power cycle your console by holding down the power button for about 10 seconds. Then, unplug the power cord for at least 10 seconds. Plug back in and start up your console.

    If anyone tries this, please let me know if it helps or not. Thank you!

    • XvaynEzC's avatar
      XvaynEzC
      3 years ago

      I can confirm this does work. Tried it tonight and was able to get in

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @XvaynEzC 

        Thanks for letting me know!

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