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coldishrecess's avatar
3 years ago
Solved

Can’t create ultimate team, getting failure to retrieve data no matter what

I have tried changing the team name to stuff that has definitely not been taken and it still will not work no matter what

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @coldishrecess 

    The only resolution I'm aware of is to choose a different name. I understand you've tried that already, but try that again. Also, if you're on Xbox and using a custom gamerpic, switch to a default one. I know that sounds odd, but we've seen it cause issues like this in the past.

5 Replies

  • I am getting the error right after trying to create the team. Like right after typing in the team name and abbreviation

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @coldishrecess 

    The only resolution I'm aware of is to choose a different name. I understand you've tried that already, but try that again. Also, if you're on Xbox and using a custom gamerpic, switch to a default one. I know that sounds odd, but we've seen it cause issues like this in the past.

  • Not sure what changed but I tried a couple more times just changing name and it eventually worked. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @coldishrecess 

    Great! Glad to hear it. If you need help with anything else, reach out again. Good luck on the ice!

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