Forum Discussion

Legendkillr7's avatar
Legendkillr7
3 years ago
Solved

Cannot Pre-Order NHL 23 With Discount

My NHL 22 does not have an active profile when on the main menu. Only after I launch HUT does it recognize me. This creates an issue when attempting the pre-order the X-Factor addition for NHL 23 at ...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Legendkillr7 

    So far, this is the only report I'm seeing of this. I'm not saying you're the only one, but the vast majority of people are ordering without issue. Try using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

    If that doesn't help, in your Xbox settings, try going to Devices & connections > Blu-ray > Persistent storage. Clear the persistent storage. I know it sounds weird, but possibly something is cached somewhere getting in the way.

    You can also try deleting your gamertag off your console and downloading it again.

    Hopefully, one of these options help.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@Legendkillr7 

Which system is this happening on?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @Legendkillr7 

      Try clearing the alternate MAC address with these steps:

      Go to your Xbox Settings
      Go to "Network", then "Advanced Network Settings"
      Click on "Alternate MAC Address", and then click "Clear"

      If that doesn't help, try deleting the personal saved data for NHL 22. Press the Guide button and then highlight the NHL 22 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

      • Legendkillr7's avatar
        Legendkillr7
        3 years ago
        @EA_Aljo Those did not work as well. It still freezes when I click on the banner to buy the game.

Recent Discussions