Solved
Can't connect to EA servers, NHL 23
So I bought an Xbox and NHL 23 yesterday. When trying to play Im met at the main screens with a couple connection errors. The first one was saying I haven't been on in a long time and I need to reset...
Forum Discussion
Hello,
I did the exact same thing yesterday and I’m having the exact same problem!
if you find a fix email me at [edit: email address removed]
If I find a fix I’ll pop back here and let you know!
EA_Aljo
Community Manager
Community Manager@37573c3c81a74fd7 @39486acc2a1b08c1
Edit: This issue should now be resolved. Please try connecting again and let me know if that helps or not. Thanks!
Thanks for the support however my issue hasn’t been resolved.
This sucks ☹️
- EA_Aljo
Try these steps instead -
- Open the official EA website on a browser.
- Click on the person icon on the top-right corner of the screen to sign in.
- Click on the PlayStation icon and enter the necessary details to sign in using the PSN account.
- Once this is done, you will be asked to link your EA account with your PSN ID. You will need to connect these accounts in order to solve the issue.
- Lastly, access your account information by clicking on the person icon again. Here, you can head to the connections section at the bottom to confirm if your PSN is account linked successfully. Other info about your account can also be found here. If you are already signed in to you EA account, you can simply sign out and re-login with you PSN account to link them. Following all of these steps correctly should solve the SSL error.
Let me know if this helps or not.
Hi,
I've tried everything included unlinking and re linking my account again through EA. I restarted my router, reset my Mac address, changed my DNS, hard wired my Xbox and completed a hard reset of my system. I'm still getting a network connection issue saying I'm unable to connect due to internet problems or servers being down. I'm extremely frustrated with my experience so far and want this resolved as soon as possible. My friend that lives nearby is having no issues connecting.
Mike
Unfortunately it is still not working. It's giving me the reset password screen again, and I have checked every crevice of my email for a message and there most definitely isn't one.
I did create a new Xbox live Gold account, and was able to connect and play a few games. So it's clearly some sort of account problem/glitch.
- EA_Aljo
If you're using a gmail account, check to see if there's an email from us in your Promotions folder. That's where I've always found EA emails. If it's still not there, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
