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erachjuckk17's avatar
erachjuckk17
3 years ago
Solved

Compensation for Confirmed Wrongful Ban from TOS

Is there any compensation for wrongful bans that the EA Terms of Service confirmed to be a mistake by the EA system? After a thorough investigation they deemed that I was not in an infraction of comm...
  • EA_Darko's avatar
    EA_Darko
    3 years ago

    You will need to speak to our Terms of Service team in relation to any ban @erachjuckk17 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

You will need to speak to our Terms of Service team in relation to any ban @erachjuckk17 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

  • erachjuckk17's avatar
    erachjuckk17
    3 years ago

    Hi Darko,

    Your link does not work because my account is not banned at the moment and it does not allow me to contact the TOS team directly. The ban never showed up on my account, which was also another bug that was a problem when I tried to dispute it when my account was suspended/banned prior in the game.

    • 13ulow's avatar
      13ulow
      3 years ago
      @erachjuckk17 Sounds like a great opportunity to quit the game. I mean, it is an addiction, and it would be nice to get rid of it. Just saying.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      3 years ago

      There is nothing we can do to assist with such questions on AHQ @erachjuckk17.


      Any questions related to a TOS action need to be directed to our TOS team.

      Going to go ahead and lock this.


      Darko 

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