Crashing to dashboard Xbox series X
I recently moved to the series X version of nhl 23 after having no issues with the last gen version. Now I have a problem with the app crashing to dashboard mid eashl game. I've tried hard resetting ...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @DragsyTwoSeven
Try changing out all of your gear. Possibly, an item is glitched. Also, if you have a custom gamerpic, try switching it to a default one.
It would be good to clear that alternate MAC address as well. Here are those steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thanks!
@EA_Aljo Hi, thanks for the advice, unfortunately it has made no difference. It seems to be completely random, doesn't matter how many teammates I have or what equipment I have selected. I had a crash, then 3 complete games with no issue, then another crash so far tonight.
- EA_Aljo
Would it be possible to get a video of this next time it happens?
Hi! As I get to the play game menu and prepare to pick my team on nhl 23 I am thrown to my dashboard home screen. I have tried restarting the console and a hard restart. I also uninstalled and reinstalled the nhl 23 game in the store app from my Xbox one. I don't know what else to try . Any help would be greatly appreciated.
- EA_Aljo
Which mode are you trying to create your team in and when exactly is the crash happening? If it's in HUT and this is occurring when naming your team, pick a different name or add additional characters so it's more unique.
Hi thank you for the quick reply. So , I am playing in " Season Mode" and am two games in. I tried playing yesterday as I am on the play game menu and I click "Play Game" from there it goes to my dashboard instead of selecting my team. So , the game does load up but as I get to the menu to select my team it kicks me out to the dashboard home screen of my Xbox one.
