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DragsyTwoSeven's avatar
DragsyTwoSeven
Seasoned Novice
3 years ago

Crashing to dashboard Xbox series X

I recently moved to the series X version of nhl 23 after having no issues with the last gen version. Now I have a problem with the app crashing to dashboard mid eashl game. I've tried hard resetting ...
DragsyTwoSeven's avatar
DragsyTwoSeven
Seasoned Novice
3 years ago
@EA_Aljo Hi, thanks for the advice, unfortunately it has made no difference. It seems to be completely random, doesn't matter how many teammates I have or what equipment I have selected. I had a crash, then 3 complete games with no issue, then another crash so far tonight.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@DragsyTwoSeven 

Would it be possible to get a video of this next time it happens?

  • DragsyTwoSeven's avatar
    DragsyTwoSeven
    Seasoned Novice
    3 years ago
    @EA_Aljo No, not really. It's random, I don't know to record before it happens.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @DragsyTwoSeven 

      You can find instructions for recording videos here. Both consoles come with a built in DVR that will record your recent play.

      • DragsyTwoSeven's avatar
        DragsyTwoSeven
        Seasoned Novice
        3 years ago
        @EA_Aljo I can't because it's crashing to dashboard, when I try to record the capture it says I have to be in a game.

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