Crashing to dashboard Xbox series X
I recently moved to the series X version of nhl 23 after having no issues with the last gen version. Now I have a problem with the app crashing to dashboard mid eashl game. I've tried hard resetting ...
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@EA_Aljo No data loss, but still hasn't had any effect on the crashing other than today it just froze and my Xbox shut off (usually the app just crashes and I'm sent back to the dashboard)
EA_Aljo
Community Manager
Community ManagerAlso, can you tell me which modes, screens or games you entered between booting up and crashing? Do you use Quick Resume?
- @EA_Aljo I only play EASHL clubs 6v6. I don't use quick resume.
Console its well ventilated, if that were the problem I'd have thought I would have issues with other games. - @EA_Aljo So I've had it crash both as home and away team. I thought it might have something to do with who was on my team as it was only happening when one particular person was playing with us. But I've just now had it crash from the 6s club lobby as we were searching for a game (it's not done that before)
- EA_Aljo
When it crashes from the lobby, is the whole game closing down and sending you back to the Xbox dashboard?
Also, we've seen issues with using custom gamerpics. If you happen to have one, switch to a default image instead.
- @EA_Aljo Yeah, back to dashboard. I've been using a default picture since the first time you suggested it, hasn't made any difference.
- EA_Aljo
I'm pretty much out of ideas here. Have you tried factory resetting your Xbox?
