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DragsyTwoSeven's avatar
DragsyTwoSeven
3 years ago

Crashing to dashboard Xbox series X

I recently moved to the series X version of nhl 23 after having no issues with the last gen version. Now I have a problem with the app crashing to dashboard mid eashl game. I've tried hard resetting ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@DragsyTwoSeven 

When it crashes from the lobby, is the whole game closing down and sending you back to the Xbox dashboard?

Also, we've seen issues with using custom gamerpics. If you happen to have one, switch to a default image instead.

DragsyTwoSeven's avatar
DragsyTwoSeven
3 years ago
@EA_Aljo Yeah, back to dashboard. I've been using a default picture since the first time you suggested it, hasn't made any difference.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DragsyTwoSeven 

    I'm pretty much out of ideas here. Have you tried factory resetting your Xbox?

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