Crashing to dashboard Xbox series X
I recently moved to the series X version of nhl 23 after having no issues with the last gen version. Now I have a problem with the app crashing to dashboard mid eashl game. I've tried hard resetting ...
Forum Discussion
Hi thank you for the quick reply. So , I am playing in " Season Mode" and am two games in. I tried playing yesterday as I am on the play game menu and I click "Play Game" from there it goes to my dashboard instead of selecting my team. So , the game does load up but as I get to the menu to select my team it kicks me out to the dashboard home screen of my Xbox one.
EA_Aljo
Community Manager
Community ManagerIt's possible your save is corrupt since this is happening after you load in to your Season Mode save. You could try clearing the personal saved data. That might help, but I'm not too optimistic. Unfortunately, when it comes to corrupt saves, usually, the only thing you can do is start over. Also, make sure you always save and quit. Don't just switch to another app or shut down your console. That can corrupt a save.
To delete the personal save data, follow these steps. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.
Thank you very much for the information. I always save and quit then normally I will shut my cole down with the controller. Very disappointed with this as I out so into the game. Again , I thank you for your help.
- EA_Aljo
Try what I suggested to see if that helps. I'm really sorry for the disappointment ☹️
I will definitely try it and hope it works out. Thank you!!