Custom WoC jerseys broken

Creating custom jerseys doesn't work gives me black nhl jerseys. 1st pic custom jersey 2nd pic black nhl jersey

EA_Aljo

Community Manager

4 years ago

@SynysterGates

I've had it confirmed that it works from a couple people, but it's not something I can guarantee. Unfortunately, I haven't heard back from everyone I've suggested it to.

ajkloss8

Rising Traveler

4 years ago

@EA_Aljo Has not worked for us but will keep trying. Wish we could pinpoint the issue, or just have the option to reset the customization back to original default settings.

SynysterGates
4 years ago
@ajkloss8 wrote:
@EA_AljoHas not worked for us but will keep trying. Wish we could pinpoint the issue, or just have the option to reset the customization back to original default settings.
Same... I've tried resetting almost everything including arena visuals and mascot visuals etc and nothing so far.
EA_Aljo
Community Manager
4 years ago
@ajkloss8 @SynysterGates

Thanks for trying. We'll just have to wait until the investigation completes then. If I know of any other troubleshooting steps that may help, I'll relay those here.
- SynysterGates
  4 years ago
  Any updates on this? Really don’t want to have to restart our club at this point.
  - EA_Aljo
    Community Manager
    4 years ago
    @SynysterGates
    
    We don't have any updates yet. When we do, there should be an announcement on our official channels.
- dirkovic27
  4 years ago
  We have create a new Club and have the same problem again. Before we join a match the logo and uniform was our custome stuff. Then we join the first match and all was reset to the black nhl jersey and the ducks logo. Helmet and gloves are custome. It makes no sense and is annoying.
  - SynysterGates
    4 years ago
    @dirkovic27 wrote:
    We have create a new Club and have the same problem again. Before we join a match the logo and uniform was our custome stuff. Then we join the first match and all was reset to the black nhl jersey and the ducks logo. Helmet and gloves are custome. It makes no sense and is annoying.
    Thanks for testing that. I’m definitely not resetting everything and making a new club and spending an hour customizing to have this happened again. I wouldn’t recommend anyone waste their time by creating a new club.
    
    We need an update on this other than “we’re looking into it”. It’s been three weeks since this game was released and something like this should have been resolved by now.
- PNCPark2001
  4 years ago
  I have changed everything 3 times. Everything I go to DR jersey shows for a second then switches to the black generic.