Customer Point Of View On The EA NHL Series
It really sucks as a paying customer year after year to feel disappointment. Last few years it has felt like things haven't progressed very well for the EA NHL series. NHL 23 unfortunately became of ...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHey, @BIGRlTCHY
I just wanted to thank you for the fantastic feedback. Normally, posts here are more of a rant where this was very well said and constructive. I'm going to make sure this gets passed on. Really appreciate the time you took to compose this.
I know it's been a rough year for many of you and we all hate to see that happen. We're very aware of the sentiment around the game currently and our lack of communication hasn't helped. I'd love to see us do better with keeping you all informed. I very much hope that happens.
Thanks again. The feedback is sincerely appreciated.
@EA_Aljo wrote:Hey, @BIGRlTCHY
I'd love to see us do better with keeping you all informed. I very much hope that happens.
Am I missing something? What information, specifically, is EA holding back? Who is it that needs to do better for customers to feel like they want to buy again at a later date?
Constructive feedback from someone who cares;
I’ve been playing since the original on Sega Genesis. Yes I’m old.
A significant issue with the game is the constant adding/removing features year after year. Very frustrating and doesn’t make any sense. Just stop doing that. Also frustrating and downright unacceptable is the same glitches remain in the game year after year. Like the “Game Speed” glitch found in offline Play Now mode. Im not going to mention any issues with online play because they’ve been discussed thousands of times already.
4 small/fine details that would go along way;The game has felt stale since NHL 15. One of the reasons for this are several small details (I’ll mention 4);
1. Goalie Masks. Most of the goalie masks have now been in the game for 10 plus years. Simply changing the masks every couple years would go a long way to “freshen” things up.
2. Goalie Pad Color and Mask when wearing alternate jersey. Big example is Canucks black alternate.
3. Backup Goalies on the Bench. They ALWAYS wear a ball cap IRL.4. Player Bio Pics. Zero excuse for having the blank player bio pic (Especially Star players like Beniers & Kuzmenko).This is something that again has reappeared year after year.
Just 4 small examples that would go along way to making the game feel fresher. The fine details Do matter.
