Forum Discussion

verycasual's avatar
4 years ago

Default EASHL Club Jerseys Bug

Product: NHL 23
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Austsin
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? 1. Create an EASHL Club 2. Assign Captain and Alternate Captain 3. Customize jerseys 4. Assign new Alternate Captain
What happens when the bug occurs? The club customization resets completely. Upon re-customizing the Jersey, Pants, and Socks stay the black EASHL default.
What do you expect to see? My custom club jerseys
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of Chel EASHL Clubs
What time did you see the bug? (HH:MM AM/PM) 9:00 AM
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region. North America North East
What is your game language? English

We spent more than an hour customizing our club. I logged on today and everything was reset after we assigned a 2nd Alternate Captain.

I re-customized everything but the jerseys, pants, and socks won’t update. The helmet, gloves, and goalie equipment did update along with the arena and mascot. 

It is showing a C on my jersey when it should be an A for assistant captain.

I was looking into how this bug can be fixed and it appears it’s been in the game franchise for almost 4 years.


Please see the attached photos. 

1st Photo: How the jerseys appear in the dressing room group

2nd Photo: How the jerseys appear in Free-Skate

3rd Photo: How the jerseys appear in the Club Jersey customization screen.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @verycasual 

    This is an issue we're aware of and investigating. When we have some news, there should be an update on our official channels. Thanks!

  • Hi, thanks for the reply.

    Do you have any estimates of when you’ll have some news? The only known fix I’ve seen online is to completely delete the club and start over which is something we aren’t too keen on doing. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @verycasual 

    I don't have an estimate on this. We usually announce patches a day before they are released. When that happens, we'll relay it here.

  • EntelFX's avatar
    EntelFX
    3 years ago

    I literally have the same ongoing problem with my club. I too don't want to lose all my club's experience by just deleting it. Please figure this out EA, this is a joke that this is happening.

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