Hi there, @Shelemiah
You only get the pre-order bonuses on one console. Since you opened the packs on Xbox One, they won't be available on Series S as well.
I also made the mistake on downloading the PS4 version on my PS5 and played for like 3 days without realzing. I started my HUT on my PS5 version hoping they would be linked but they werent. Is there anyway to get my progress from the PS4 version to the PS5 version now?
Community ManagerThere is no way to move your content between consoles currently. We will be offering a migration from PS4/Xbox one to PS5/Xbox Series S/X in the future. We'll make an announcement when that's available. Chances are good it'll be similar to last year, but we haven't released the official details yet.
My issue is opening preorder packs on the series X using the trial and I still get screwed over as I've lost all content including chel.
Community ManagerAre you saying you received the pre-order content on Series X when you wanted it on Xbox One instead? If that's the case, we can't also give out that content on Xbox One. It will go to the console you first launched HUT on.
Yea I've been getting a total run around, go on Twitter @EAHelp and voice your issue, I got the "suck it up princess" treatment and have now lost all my preorder content as it was all opened using the trial, Apparently Nov. 8th update should allow hut mergers but by than it won't be worth it. Another ea fumble that could have easily been rectified.
