Hi there, @Shelemiah
You only get the pre-order bonuses on one console. Since you opened the packs on Xbox One, they won't be available on Series S as well.
Nobody seems to understand......I loaded the trial on my series X, opened my preorder content played for a bit than shut down, loaded the game and had to start hut over again.
Community ManagerI checked your account. I can see your club was created on 10/10. The pre-order packs were created on 10/11. Those items are also still on your account so I'm not seeing where they went missing.
They are stuck with the trial, how do I show you? I have two copies of nhl 23 installed; the trial and the one that says X/S, I have two different hut teams all on my series x console
Community ManagerApologies for the confusion. I see what's going on now. You played the Xbox One version during the trial so that is where all your pre-order content was received. Unfortunately, we can't move that to the Series X/S version.
So basically I'm getting penalized for playing the trial.
When installing the trial it should have informed me the version I was installing, had I known I wouldn't have touched it, now I'm out the money I invested.
