Hi there, @Shelemiah
You only get the pre-order bonuses on one console. Since you opened the packs on Xbox One, they won't be available on Series S as well.
Community ManagerApologies for the confusion. I see what's going on now. You played the Xbox One version during the trial so that is where all your pre-order content was received. Unfortunately, we can't move that to the Series X/S version.
So basically I'm getting penalized for playing the trial.
When installing the trial it should have informed me the version I was installing, had I known I wouldn't have touched it, now I'm out the money I invested.
Community ManagerI definitely get the frustration with this. I know I'd be pretty disappointed to have those items on the version of the game you're not playing. Just for future reference though, The Series X/S version says X/S on it and the Xbox One version doesn't. I'll pass on the request for these to be better defined.
That's fine and dandy but when your on the dashboard of your series X and it tells you "play the 10hr trial now" you expect it to install the series X/S trial not trick people into playing a different version that's going to take your * away, spent 60 bux in the store while playing the trial as well which if you can see my account can confirm that, I'm out that money too....
Community Manager@VinceWalsh
All Xbox Series X/S games directly say that on them so I'm not seeing how we tricked you in to installing the Xbox One version. Regardless, the feedback is appreciated and I'll pass it on for you.
I didn't have a choice what version of trial to install, I clicked the link and it installed. because I was on the series X your system should have detected that and installed the appropriate version.
Random side question to this conversation even though my original question was answered.
Can I install the Xbox one version of the game on my Xbox Series S and play on that console with that version of the game until the migration comes out?
I don't want to mess anything up before the transfer but just curious how it all works. Thanks!
Community ManagerTheoretically, yes, but if the migration is the same as it was last year, you can only do this if you never loaded into HUT on the Series S. Also, we haven't released any details on the migration yet so I really can't promise anything.
Ok makes sense, thanks! I won’t chance it. I hope the migration details come out soon. Would love to play on the series S soon lol!
