You are playing people from Montreal. They have the lowest ping out of everybody on EASHL because the severs favour them. The further you are located away from Montreal, the more you will experience lag. It's as simple as that.
If the devs want to experience what this is like, play an online VS game where you have a good connection (basically no lag) and then play a game with a fair or poor connection and that is what many of us west coast guys experience every time we play EASHL. Your players turn slower, don't accelerate as fast, timing is a bit delayed, less accurate shots, etc.
It has been like this ever since ps4 and hasn't changed. There is nothing you can do (aside from being wired if you're wireless) to improve this experience. It's not a troubleshooting thing that needs to happen, it's a proximity thing to certain servers.
Community ManagerOnline Versus matches use a peer to peer connection. These don't take place on our servers since either you or your opponent are the host.
The only time a West Coast player should be on a server outside of their region would be in EASHL when the region for the club is set to something else. For example, most of my club is in the Northeastern US. I'm located in Texas, but end up on a northern server due to our club's region. For drop in games, an average ping of the players in the game determines which server you play on.
Community ManagerMost likely, your drop-in games are with other west coast players so it's putting you on a west coast server. If you're playing club games where the others in your club are mostly from the north/east and the club is set to a north/east region, you're going to be playing on that server. The best I can advise is to get in a club with other west coast players. Hopefully, we'll have a better way to handle these connections in the future. Currently though, with hockey being a more popular sport in the northern and eastern regions, it means the southern and western players won't have as large a player pool to play with and potentially end up on servers in their regions.
