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iTz_xXGREENXx's avatar
iTz_xXGREENXx
Seasoned Novice
3 years ago

Error codes

When you purchase a game and it gives you an error code. New year same problems. Wish 2K had rights to make a hockey game cause they would smash it. 
iTz_xXGREENXx's avatar
iTz_xXGREENXx
Seasoned Novice
3 years ago

I get the error as I press the HUT or WOC. It tries to load but then after 30 seconds it’s gives me the error. I haven’t had the opportunity to try these things you suggested since I am currently working. But will give you updates when I get the chance. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@iTz_xXGREENXx 

Sounds good. Just get back to me when you can. I'm heading out for the day in about an hour and won't be back until Monday. If what I suggested doesn't help, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • Mordecus's avatar
    Mordecus
    Not applicable
    3 years ago

    @EA_Aljo FWIW - I have this problem too, on PS5. Happens more than 50 percent of the time when trying to start a HUT or WOC game. Happens even for single player games.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Mordecus 

    Thanks for the report. Try rebuilding your database with the steps here. Also, restore your licenses with these instructions. Let me know what happens.

  • Mordecus's avatar
    Mordecus
    Not applicable
    3 years ago

    Thanks @EA_Aljo - I did as you suggested and it dramatically improved matters. The UI was a lot more responsive and I only saw the error code once across about 4.5 hrs of play.

    so thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Mordecus 

    Great! Glad to hear it. If anything else comes up, please let us know. Good luck on the ice!

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