Error failed to retrieve data message
Whenever I try to play a squad battles game I keep getting this same message. ERROR failed to retrieve data; please try again later. ERROR CODE:74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E6B7
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @shatter17
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
@EA_Aljo No it does the exact same thing. I've cleared my MAC address Uninstaller the game and reinstalled. It worked fine the day before and then this. Typical ea get your money then just crash the game
- EA_Aljo
I'm very sorry for the frustration with this. This isn't a case of taking your money and then forcing your game to crash. We're not aware of any issues that would cause this is we are getting very few reports of this, but hopefully, we can get it resolved for you.
Can you try switching out your jerseys? Also, did you make any recent changes to your lineup? If so, try removing those players and see if it still happens. You also can try creating a new lineup with the same players and make it active. There was a TOTW a few weeks back where those players were causing the game to crash so it's possible there's a similar situation here.
- @EA_Aljo I have tried making a new lineup. It just keeps giving the same message and crashing back to the main menu for nhl 23 for hut rush or squad battles but I can go do challenges.
- EA_Aljo
Did you swap out any recent additions to your squad? Also, did you try using different jerseys?
It sounds like you're on Xbox. In that case, something else to try is deleting the personal saved data for NHL 23. Press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!
Yeah same thing happened to me today I just dropped like 250 bucks on opening packs and EA shuts me down for the holidays after giving them my money what a joke. I called a kid a * and they shut my whole account down for 2 weeks and don’t do anything about it when I’ve called them countless times now all my holidays I can’t play any nhl hut at all after just giving them hundreds of dollars. Never buying this game again not like it used to be where you could just hop on and play hockey after a one time spend of 100 bucks on the game. EA is just out for your money lol.
- @Lawless93 Mine is something with nhl 23 alone because I tried squad battles for nhl 22 to see if it would work and it does so don't know what to do. I've tried everything. Literally for 4 days now
