Error failed to retrieve data message
Whenever I try to play a squad battles game I keep getting this same message. ERROR failed to retrieve data; please try again later. ERROR CODE:74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E6B7
Forum Discussion
EA_Aljo
Community Manager
Community ManagerI'm very sorry for the frustration with this. This isn't a case of taking your money and then forcing your game to crash. We're not aware of any issues that would cause this is we are getting very few reports of this, but hopefully, we can get it resolved for you.
Can you try switching out your jerseys? Also, did you make any recent changes to your lineup? If so, try removing those players and see if it still happens. You also can try creating a new lineup with the same players and make it active. There was a TOTW a few weeks back where those players were causing the game to crash so it's possible there's a similar situation here.
@EA_Aljo I have tried making a new lineup. It just keeps giving the same message and crashing back to the main menu for nhl 23 for hut rush or squad battles but I can go do challenges.
- EA_Aljo
Did you swap out any recent additions to your squad? Also, did you try using different jerseys?
It sounds like you're on Xbox. In that case, something else to try is deleting the personal saved data for NHL 23. Press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!
- @EA_Aljo I have made no changes to my lineup to cause this. I deleted the personal saved data and it still didn't help
- EA_Aljo
Can you try using different jerseys? Also, do you happen to have a custom gamerpic? I've seen some weird behavior from these in WoC. I know you're in HUT, but if you have a custom gamerpic, can you try a default one and see if that helps?
