Error failed to retrieve data message

@shatter17 

If it works on a completely different connection, that narrows down the issue more. I've seen a similar issue in the past where this was the case. You've got a strange issue here so I'm trying everything I can think of.

Also, I'm out for the day in about 50 minutes here and won't be back until Tuesday. If we don't get this resolved you can try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may be able to help with this.