Error failed to retrieve data message
Whenever I try to play a squad battles game I keep getting this same message. ERROR failed to retrieve data; please try again later. ERROR CODE:74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E6B7
Forum Discussion
@EA_Aljo I want this fixed now. I paid $130 for the game I want to be able to play it while I'm off work not have it like this until I go back to work then have the game working again. That makes no sense. If I'm connected to the internet and can do challenges why can't I do other single player modes online atleast?
EA_Aljo
Community Manager
Community ManagerAlso, if you're on a Series X/S, try removing the game from Quick Resume and then power cycle your modem/router and console.
I am experiencing the same error. Been playing squad battles for hours trying to finish last few games and was only 3 away from completion and this error started. Tried everything you recommended in this thread but no luck. Hard shut down of Xbox one console no help either. Have been playing for months with no issue and then boom. Made no changes to lineup etc, and had been playing all morning. Really frustrating as hoped to finish in the top 50 for rewards, but now unable to complete last 3 games and will finish out of the top 100. Help? Note that after full console restart it asked if I wanted to use console save data or if I wanted to use the cloud, as said they were different, although the time stamp was identical. Thanks in advance. 👍
- EA_Aljo
Can you both try a full power cycle if your equipment? To do that, unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I have the same problem like guys here. We all tried everything and nothing works. Why are you have numbers of codes if you cant fix it and lets us play game i dont get it.
- EA_Aljo
When exactly are you getting this error?
When I try play online match in HUT.
- EA_Aljo
Thanks for letting me know. Try creating a new lineup and set it to active. Let me know what happens.
I tried everything like you said my friend in this post and nothing works still have problem
- EA_Aljo
What system are you playing on?
I play on PS5
- EA_Aljo
Thanks. Try rebuilding your database with the steps here. Also, restore your licenses with these instructions.
If that doesn't help, try deleting the personal saved data for NHL 23. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.
