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shatter17's avatar
shatter17
3 years ago

Error failed to retrieve data message

Whenever I try to play a squad battles game I keep getting this same message. ERROR failed to retrieve data; please try again later. ERROR CODE:74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E6B7
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @djp220 

Can you give me some more details? What steps do you take to get this error? Thanks!

djp220's avatar
djp220
3 years ago

Attempt to play any feature in the game…online, squad battles, hut challenges. It pulls up my current lineup, but it crashes with this error when attempting to load in the selected game feature

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there. @djp220 

    Try creating a new lineup with the same players. Make sure you set it to active. Then, try again and let me know what happens. Thanks!

  • djp220's avatar
    djp220
    3 years ago

    @EA_Aljo Yeah, that doesn’t work. Has anybody had a solution for this error code?  Does EA just want to refund me 50% the money I spent on this game?  I couldn’t play in GWC. I can’t play the game now. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @djp220 

    What system are you playing on?

  • djp220's avatar
    djp220
    3 years ago

    PS4

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @djp220 

    Is it only HUT where you get this error?

    A couple of things to try would be to rebuild your database with the steps here. Also, restore your licenses with these instructions. After that, power cycle your equipment with these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know what happens. Thanks!

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