Error failed to retrieve data message

I am playing NHL23 on PS5 and solely play HUT.  It does not impact my Squad Battle games, but it does for my Rivals games.  No daily reward acknowledged of the game played, no coins received, and no XP received on Rivals.  I just attempted to connect and after rebooting my PS5 I got this error.

@exe5usmc 

Exactly when is this happening? You said you get this when attempting to connect. Is it when the game first launches, when loading into HUT or a Rivals game?

So the error has been happening when I go back into the NHL game after switching apps and trying to connect, even after closing the game, but eventually goes in after a few attempts (at least 3 each time), but the Rivals games rewards, coins, and XP has been happening every time and now both for close to 24 hours now.  

@exe5usmc 

I've seen odd behavior in the past when you switch between apps without closing out the game. If you completely close it down, does this still happen? Did you also power cycle your modem/router?

This behavior had not happened before the last 24 hours, not for this long at least. I rebooted my routers and extenders, but my PS5 is connected hardwire directly to the router and I even switched the port it was on and no other games are having any issues.  I have closed the game fully everytime during this issue and also made sure it is up to date every time in case there is something not updating properly.  Again, this issue is only happening consistently with the Rivals game (Coins, XP, and daily task rewards accomplishments).  

I tried all that. Rebooted the ps5 and the router. Tried to re-install the game. Changed DNS settings.

I'm on a PS5 that's hardwired and I do not have At&t as a service provider. Also no other online issues with any other game I have tried.

Keep getting the failed to retrieve data error when I try to play any online mode.

@exe5usmc 

Can you get me video of what is happening?

@Rigle18 

Try deleting the personal saved data for NHL 24 (or 23 if that's what you're playing). It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23/24 and delete the saved data. Let me know what happens.

That seems to have fixed it for me.

@Rigle18 

Excellent! Let me know if it happens again or if you have any other issues.

I have reinstalled and cleared all game cache.  Everything works, minus the Rivals.  I have won two sets of two wins in a row and it will not move my rewards, daily/weekly progress for games played, XP or coins earned in those games.  This is just an example.  It will register games for the in-a-row wins, but not for the top one, which makes me feel to earn the final one, I will have to win 3 in a row or lose progress after a loss between.

New issue, now can't get on at all. Cleared game data, restarted, reinstalled and for over two hours no connection.

Hello, @exe5usmc 

Are you still getting this same error? If so, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I have performed those steps several times, it is happening still to even log in.  I got on last night and then again the issue this morning.  It seems like a hit or miss, though the Rivals issue is still present (only one game out of 11 played properly showed up, though I got my streak rewards, but nothing else).  I escalated the issue to EA after going through these steps with them on Saturday when I encountered the issue all day.  

@exe5usmc 

You mentioned not being able to get on at all, but then also say that it's happening in almost all your games. Were those games played before the new error not allowing you to load in to the game?

Okay, all of the things that are occurring are only within the NHL23 game online.  No other Playstation games are impacted by it.  This is isolated to NHL HUT Rivals where it barely works for me and has been that way for a week now.  Getting into HUT will sometimes take multiple times, even after restarting and clearing saved data, sometimes it will go through automatically.  It is a hit or miss, which is why I have referred Rivals as my main issue because only 1 in 11 games have gone through.

@exe5usmc 

Ok. It's HUT you can't always load into. Thanks for clearing that up.

Can you get me video of what is happening? You should see the coin and points count in the post game report. Also, in case this is a graphical issue, make sure you note what these are before you play so they can be compared after.

Have you noticed this happening with any other online modes? WoC or Online Versus.

It looks like Rivals on NHL23 is no longer available for me to send you a video of it.  I am not sure if this is due to the issue I reported or if there was an issue with the final week it was going to be available, but either way this seems to be a non-issue as it was escalated and my reported issue is still open.  Thank you for your time.