Error failed to retrieve data message
Whenever I try to play a squad battles game I keep getting this same message. ERROR failed to retrieve data; please try again later. ERROR CODE:74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E6B7
Forum Discussion
I tried all that. Rebooted the ps5 and the router. Tried to re-install the game. Changed DNS settings.
I'm on a PS5 that's hardwired and I do not have At&t as a service provider. Also no other online issues with any other game I have tried.
Keep getting the failed to retrieve data error when I try to play any online mode.
EA_Aljo
Community Manager
Community ManagerCan you get me video of what is happening?
Try deleting the personal saved data for NHL 24 (or 23 if that's what you're playing). It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23/24 and delete the saved data. Let me know what happens.
That seems to have fixed it for me.
I have reinstalled and cleared all game cache. Everything works, minus the Rivals. I have won two sets of two wins in a row and it will not move my rewards, daily/weekly progress for games played, XP or coins earned in those games. This is just an example. It will register games for the in-a-row wins, but not for the top one, which makes me feel to earn the final one, I will have to win 3 in a row or lose progress after a loss between.
New issue, now can't get on at all. Cleared game data, restarted, reinstalled and for over two hours no connection.
- EA_Aljo
Hello, @exe5usmc
Are you still getting this same error? If so, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I have performed those steps several times, it is happening still to even log in. I got on last night and then again the issue this morning. It seems like a hit or miss, though the Rivals issue is still present (only one game out of 11 played properly showed up, though I got my streak rewards, but nothing else). I escalated the issue to EA after going through these steps with them on Saturday when I encountered the issue all day.
Okay, all of the things that are occurring are only within the NHL23 game online. No other Playstation games are impacted by it. This is isolated to NHL HUT Rivals where it barely works for me and has been that way for a week now. Getting into HUT will sometimes take multiple times, even after restarting and clearing saved data, sometimes it will go through automatically. It is a hit or miss, which is why I have referred Rivals as my main issue because only 1 in 11 games have gone through.
- EA_Aljo
Ok. It's HUT you can't always load into. Thanks for clearing that up.
Can you get me video of what is happening? You should see the coin and points count in the post game report. Also, in case this is a graphical issue, make sure you note what these are before you play so they can be compared after.
Have you noticed this happening with any other online modes? WoC or Online Versus.
It looks like Rivals on NHL23 is no longer available for me to send you a video of it. I am not sure if this is due to the issue I reported or if there was an issue with the final week it was going to be available, but either way this seems to be a non-issue as it was escalated and my reported issue is still open. Thank you for your time.
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