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hjuytggfr44's avatar
hjuytggfr44
2 years ago
Solved

Error Failed to retrieve data

Product: NHL 23 Platform:Microsoft XBOX One What is your gamertag/PSN ID? ilikepiesomuch How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? All of a sudden ...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @hjuytggfr44 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @hjuytggfr44 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • LooseGooseCaboo's avatar
    LooseGooseCaboo
    2 years ago

    Same issue. Tried to power cycle and did the steps you suggested. Nothing works

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