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syedmos's avatar
syedmos
Rising Novice
4 years ago

Failed to retrieve data

Just starting happening esterday, get the following and attached error when trying to load world of Chel. Not concerned of any modes but just this mode.  Failed to retrieve data, please try again la...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Folkins28 

Try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Folkins28's avatar
Folkins28
4 years ago
@EA_Aljo I already have my DNS set to Googles. Tried using automatic DNS then Google and seems to still be not consistent.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Folkins28 

    Thanks for getting back to me. Are you playing on a wired or wireless connection?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Folkins28 

        Thank you for that. Next, try rebuilding your database with these steps. Also, restore your licenses with the instructions here.

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