Forum Discussion

2 years ago

Solved

Failure to Launch World of CHEL

Product: NHL 23 Platform:Xbox Series X What is your gamertag/PSN ID? IndomitableHash How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? go to World of CHEL ...

EA_Aljo
2 years ago
Hello, @dahalzwh8vy0

Try deleting the personal saved data for NHL 23. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

Press the Guide button and then highlight the NHL 23 tile.

Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.

Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what happens. Thanks!

EA_Aljo

Community Manager

2 years ago

Hello, @dahalzwh8vy0

Try deleting the personal saved data for NHL 23. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

Press the Guide button and then highlight the NHL 23 tile.
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what happens. Thanks!