Forum Discussion

3a9lgojf1wib's avatar
3 years ago
Solved

Franchise Mode freezes at 'enter GM name'

Product: NHL 23
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Daveed41
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? Controller looses functionality within game, the orange loading circle around the EA sports icon in the top right corner stops spinning, music continues.
What do you expect to see? I expect to be able to press A and enter a GM name
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Franchise Mode
What time did you see the bug? (HH:MM AM/PM) a week or two ago
What is your time zone? CST - GMT - 6:00
EASHL issues? Please insert your Club Region. no
What is your game language? English

I believe others have also been having this issue

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @jonasfjeld 

    I don't have any updates on this, unfortunately. Have you tried using a different name? Also, is the game installed on an internal or external drive? Something else you can try is deleting the personal saved data for NHL 23. To do that, follow these steps -

    • Press the Guide button and then highlight the NHL 23 tile.
    • Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
    • Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

    Let me know if this helps. Thanks!

9 Replies

  • Happens on NHL 22 too. Both dynasty & be a pro mode when you try to enter name. 

  • Hi. Any update? I have not been able to play in weeks now.. It freezes all the time. And also if you try any other modes like be a pro it freezes.. not acceptable when you purchase a game..

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @jonasfjeld 

    I don't have any updates on this, unfortunately. Have you tried using a different name? Also, is the game installed on an internal or external drive? Something else you can try is deleting the personal saved data for NHL 23. To do that, follow these steps -

    • Press the Guide button and then highlight the NHL 23 tile.
    • Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
    • Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

    Let me know if this helps. Thanks!

  • Hi. This seems to have fixed the problem. I needed to delete my personal settings. After I set it up again, it worked. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @jonasfjeld 

    Great! I'm really glad to hear that helped. Hopefully, we hear the same from the others. Please reach out again if you have any other issues. Good luck and have fun!

Featured Places

Node avatar for NHL 23

NHL 23

Discuss the latest news and talk with us about your experiences in NHL 23.Latest Activity: 2 months ago
3,496 Posts