Game crash all the time
Product: NHL 23 Platform:Xbox Series X What is your gamertag/PSN ID? Dubbuc How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? By playing HUT or world of ch...
Forum Discussion
This happens to me constantly.
My console is clean, in a well ventilated space and is not warm. (Xbox Series S, game on internal hard drive)
This only happens on NHL 23, specifically on Franchise Mode, in the playoffs whenever I try to switch from NHL to AHL. If I try and look at the AHL schedule, change the AHL team lineup, or get a notification regarding the AHL team (ex. an injured player) the game crashes and brings me back to the Xbox home screen.
Again, not overheating, only happens on NHL 23 and no other game, and only in this specific situation. But it does crash 100% of the time in this situation
EA_Aljo
Community Manager
Community ManagerDo you have another Franchise Mode save you can try? I'm curious if the save you currently have is bugged somehow and causing this. If you don't have one, could you create a new Franchise Mode career and see if it still happens?
I'll try to give as much info as I can to minimize back and forth:
Things I've tried-
- restarting xbox
- power cycling xbox
- uninstalling/reinstalling the game
- loading a previous save earlier in the season
None of the above have worked.
I will try to start a new mode, simulate to playoffs and see if it happens again.
This happens to me in Franchise, Season mode, and even in quick play. The game always crashes to the main Xbox screen right after I play a game and it starts to head back to the main menu. I know my console isn't overheating, but since the new game update, I've noticed this happening a lot because it didn't happen before.
I just tried to attach a video. It says that my video does not have a valid file extension (it is .mp4). I don't know how to change that to be able to upload this clip.
- EA_Aljo
Can you upload the clip to YouTube instead and get the link for me?
Can you also get a video of what you're experiencing?
It's a crash to the main Xbox menu. I can try getting a video. To be descriptive, this happens after almost every single game I play. What happens is that I will exit out of the game to go back to the mode-specific menu, and the game crashes to the Xbox menu. This is a fairly new issue that earlier gameplay versions of NHL 23 didn't have.
- EA_Aljo
A video would be appreciated so please let me know if you get one. Also, you could try deleting the personal saved dat for NHL 23, but you also run the risk of losing your offline saves. To do this, follow these steps:
- Press the Guide button and then highlight the NHL 23 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data.
- Delete the file with your gamertag on it.
Let me know what happens. Thanks!
Did you happen to try creating a new Franchise Mode?
